Safeguarding Policy Statement

Last Updated: 23 Apr 2024

Serco Leisure is committed to protecting the rights, and physical and psychological well-being of children and adults at risk to safeguard them from all forms of abuse. We will operate in ways that best safeguard the interests of children and adults at risk.

We recognise that:

  • The needs, interests and welfare of children and adults at risk are paramount.
  • All Serco Leisure employees carry a responsibility for safeguarding the welfare of children and adults at risk and have a duty to raise safeguarding concerns relating to the behaviour of colleagues or users of the facility.
  • All children and adults at risk whatever their age, disability, gender, racial heritage, religious belief, sexual orientation or identity have a right to protection from abuse

We will seek to keep children and adults at risk safe by:

  • Recruiting all our staff and volunteers carefully, ensuring Disclosure & Barring Service checks are undertaken as appropriate, and they hold relevant qualifications and certification.
  • Ensuring all staff receive safeguarding training to ensure they recognise the signs of abuse and accept responsibility for helping to prevent the abuse of children and adults at risk in their care.
  • Ensuring that clubs and hirers have safeguarding measures in place as appropriate.
  • Appointing a designated ‘Safeguarding Lead Manager’ who will take specific responsibility for safeguarding and act as the main point of contact for parents, families, carers, children and external agencies.
  • Providing parents, families, carers and children with the opportunity to voice any concerns they may have.• Responding swiftly and appropriately to all suspicions or allegations of abuse, utilising our safeguarding procedure to manage any allegations appropriately.
  • Maintaining and regularly reviewing the Serco Leisure Safeguarding Procedure and Guidelines, including actions to be taken in the event of an allegation of abuse by a member of staff, a customer, club member, or hirer of our facilities.
  • Recording and storing information professionally and securely.
  • Working together with Clients, and Multi Agency Safeguarding Hubs and other agencies as appropriate.


If you have an immediate safeguarding concern, please contact the Duty Manager, in confidence, in the first instance.

This policy statement is supported by Serco Leisure’s Safeguarding Procedure and Guidelines and Serco’s Code of Conduct.

The Policy Statement, along with this procedure, will be reviewed every three years or whenever there is a major organisational change within Serco Leisure or in relevant legislation.